erek 39 Account & Payment FAQ

On the login page, click the "Forgot password" link. Enter your registered email address. We will send you a password reset link within a few minutes. Click the link in your email, create a new password, and sign in. If you do not receive the email, check your spam folder or contact our support team. We can help you recover your account if you provide your username and the phone number registered with erek 39.

No. One account per person. If we detect multiple accounts registered to the same individual, phone number, or payment method, we will close all accounts and forfeit any balances. This rule applies across all users. If you have accidentally created a duplicate account, contact our support team immediately so we can help you consolidate or close the extra account before it causes problems.

We at erek 39 protect your data using encryption and access controls. Your personal information (name, email, phone, ID number) is stored securely and shared only with payment processors and legal authorities when required by law. We do not sell your data to third parties. For full details on how we collect, use, and store your information, read our Privacy Policy. If you have concerns about your data, contact our support team.

Withdrawal requests are reviewed during business hours. Most requests are processed within a standard review window; exact timing depends on your payment method and whether additional verification is needed. Withdrawals to DANA, e-wallet, mobile banking, and local payment typically process faster than bank transfers. If your withdrawal is delayed, check your email for any verification requests. Contact our support team if your withdrawal has been under review longer than expected.

Deposit fees vary by payment method. Some methods (online payment, e-wallet, mobile banking, local payment) may carry a small processing fee; others (online payment, bank transfers) may not. Withdrawal fees also depend on your chosen method. Before you deposit or withdraw, the erek 39 platform will show you the exact fee (if any) for that transaction. If you have questions about a specific fee, contact our support team for clarification.

We at erek 39 offer betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, and other major football tournaments. Markets change seasonally and by fixture availability. During Idul Fitri and Idul Adha, we may adjust market schedules. Check the Sportsbook section of the erek 39 app to see current markets and odds. If a specific match or tournament is not listed, contact our support team to request it.

erek 39 rewards active users through a tier system. As you deposit and play, you earn points. Points accumulate toward higher tiers, which unlock benefits like bonus offers, faster withdrawals, and dedicated support. Your tier status is shown in your account dashboard. Tier benefits reset monthly, so you can climb the ladder each month. For details on specific tier benefits and point requirements, check the Loyalty section in your account or ask our support team.

Our live chat support team is available during standard business hours. Response times vary depending on demand. If live chat is not available, you can email our support team or leave a message, and we will respond as soon as possible. For urgent account issues (locked account, suspicious activity), contact us immediately via the contact channels listed in your account settings. We respond in English and aim to resolve issues quickly.