erek 39 Platform Privacy Notice

This page describes what we collect when you use erek 39 and how we keep that data protected. Our privacy practices are designed to comply with data protection laws in the jurisdictions where we operate. When you create an account, deposit funds, place bets, or play live casino tables, we collect personal information. This document explains what we collect, why, how long we keep it, and your rights.

We at erek 39 take your privacy seriously. Your personal data—name, phone number, email, payment information—is encrypted on our servers and shared only with authorized staff and service providers. We do not sell your data to advertisers or marketing companies. We use your information only to operate erek 39, verify your identity, process your payments, and comply with legal obligations.

If you have questions about your data or our privacy practices, contact our support team. We respond in English during business hours and can explain how your data is handled or help you exercise your rights.

What Data We Collect on erek 39

We collect different types of information depending on what you do on erek 39:

• Account information: When you sign up, we collect your full name, date of birth, phone number, and email address. This is required to create your erek 39 account.
• Identity verification: Before you can deposit or withdraw, we ask for a photo of your government ID (KTP, passport, or driver's license) and a selfie holding your ID. This is called Know Your Customer (KYC) verification and is required by law.
• Payment information: When you deposit via DANA, e-wallet, mobile banking, or local payment, we receive confirmation of the transaction. We do not store your e-wallet passwords or full card numbers. Payment processors handle that data.
• Gameplay data: We record your bets, stakes, results, and winnings. This data is used to calculate your account balance and settle disputes.
• Device information: We collect your device type, operating system, and IP address. This helps us troubleshoot technical issues and detect fraud.
• Communication data: If you contact our support team via live chat, email, or phone, we keep a record of the conversation.

How We Use Your Data on erek 39

We use your data for specific purposes related to erek 39 services:

• Account management: We use your name and email to manage your account, send login links, and process password resets.
• Identity verification: We verify your ID to confirm you are who you claim to be. This prevents fraud and identity theft.
• Payments: We use your payment information to process deposits and withdrawals. We share this data with payment processors (e.g., online payment, e-wallet, mobile banking, local payment) only to complete transactions.
• Regulatory compliance: We may share your data with government agencies if required by law. For example, if we receive a court order, we must provide requested information.
• Fraud prevention: We analyze patterns to detect fraudulent activity. If we suspect fraud, we may restrict your account pending investigation.
• Customer support: We use your communication history to help resolve disputes and answer questions.

We do not use your data for marketing, advertising, or profiling. We do not sell or lease your data to third parties.

Data Retention on erek 39

We keep your data for as long as your account is active and for a period after you close it. Your betting history and transaction records are retained for tax compliance and dispute resolution, typically for five to seven years. If you request account closure, we delete your personal data (name, phone, email, ID photo) within a few weeks, but we keep anonymized transaction records for legal purposes.

If your account is inactive for an extended period (e.g., no login for two years), we may keep your data to preserve your account and allow you to recover it. You can contact our support team at any time to request permanent deletion, subject to legal and regulatory requirements.

Third-Party Processors and Data Sharing

We use service providers to operate erek 39. These include payment processors, server hosts, and support software vendors. We share only the data necessary for them to provide their service. For example:

• Payment processors: DANA, e-wallet, mobile banking, local payment, and banks receive transaction details to process your deposits and withdrawals.
• Cloud hosting: Our servers may be located outside Indonesia. Your data is encrypted and protected by contracts that require hosts to follow our privacy standards.
• Support tools: We use third-party live chat and ticketing software to manage support inquiries. Your messages are stored on these platforms.
• Analytics: We use tools to analyze how users interact with erek 39. This data is anonymized and used only to improve our service.

We do not share your data with advertisers, data brokers, or marketing companies. All third-party processors are contractually obligated to keep your data confidential and secure.

Your Rights Regarding Your Data

We at erek 39 recognize your right to privacy and provide mechanisms to exercise your rights:

• Access: You can request a copy of all data we hold about you. Email our support team with your request and we will provide it within a few weeks.
• Correction: If your personal information is incorrect (e.g., wrong phone number), contact our support team and we will update it.
• Deletion: You can request deletion of your personal data. We will delete it subject to legal and contractual obligations (e.g., we must keep transaction records for tax purposes).
• Account closure: You can close your erek 39 account at any time. Contact our support team and we will disable your account. Your data will be deleted per our retention policy.

Security and Data Protection

We protect your data using encryption, two-factor authentication, and secure server practices. Your password is hashed so that even our staff cannot read it. Your ID photo and payment information are encrypted in storage. All data transmitted between your device and our servers uses SSL/TLS encryption, the same standard used by banks.

If we experience a data breach, we will notify affected users and relevant authorities as required by law. We maintain regular security audits and updates to minimize risk.

Cookies and Tracking

erek 39 uses cookies to remember your login session and preferences. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may prevent you from logging in. We do not use cookies for tracking or advertising purposes.

Contact Us About Privacy

If you have questions about our privacy practices, your data, or your rights, contact our support team. We respond in English during business hours. You can reach us via live chat in the erek 39 app, email, or phone. If you believe your data has been misused, you can also file a complaint with your local data protection authority.

Summary: Your Privacy on erek 39

We collect personal data only to operate erek 39 and verify your identity. We encrypt your data, use it only for legitimate purposes, and share it only with authorized service providers. You have the right to access, correct, or delete your data. If you close your account, we delete your personal information subject to legal requirements. Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang can answer questions about your privacy and help you exercise your rights.